Job Details

  IGO HOLIDAY LTD.

  • Job Title

    Travel Agency Manager

    Location

    220-8833 Odlin Crescent, Richmond, BC| British Columbia

  • Job ID

    304

    Views

    225

    Date Posted

    01-02-2019

    Expiry Date

    31-07-2019

  • Type Of Job

    Full Time

    Salary

    CAD $30.00

    Min. Experience

    3 Years & More

    Min. Education

    Bachelor's Degree

  • Employer Name

    How To Apply

Job Details

- Able to travel frequently to China to advertise tours to Canada;
- Organize and provide outbound and inbound tour services;
- Enthusiastic about learning and share information/ knowledge with staff;
- Proficiency in Microsoft Words, Excel, Power Points, and Adobe Acrobat
- Being punctual on deadline and meetings;
- Coordinate activities and staff according to seasonal travel demands;
- Assign duties and train staff to resolve complications during tours;
- Provide excellent customer services and capable resolving complaints;
- Can work with flexible schedule;
- Provide pricing and promotion on tour packages that are compatible to the public;
- Perform budget planning to ensure accuracy in revenue and expenses.

- Able to communicate in Mandarin Chinese is an asset.

Job Description

Strong leadership skills to manage and train the tour guides;
Excellent English communication and negotiating skills;
Great coordination skills to manage seasonal activities and staff;
Customer services and marketing skills.
Manage staff and assign duties; 

Implement price and credits policies; 

Develop and implement marketing strategies; 

Plan budgets and monitor revenues and expenses; 

Determine staffing requirements; 

Resolve problems that arise, such as customer complaints;

Evaluate and improve customer service and respond to customer requests and issues;

Plan, organize, direct, control and evaluate daily operations; 

Address staffing requirements, including the hiring, development and retention of staff.

how to apply: send email to davidhuang168@hotmail.com