Job Details
Role Overview
A Food
Service Supervisor is competent in running a shift and is responsible for the accurate
balancing of that shift.
A Food
Service Supervisor serves and adds value to customer needs in an efficient and
friendly manner. This position promotes Subway brand awareness and
ensures hygiene standards are met.
Job Description
Key Accountabilities
Customer Services
- Friendly,
prompt and efficient customer service
- Process
text and fax orders in an efficient and timely manner
- Prepare
all orders as per SUBWAY® store procedures
- Process
all Point of Sale transactions in an accurate and timely manner
- Respond
to customer enquiries
- Deal
with difficult and irate customers
- Provide
information on products
- Up-sell
on Promotions and Specials
- Training
of new Sandwich Artist™ as required
Store Merchandising
- Receive
deliveries and check in stock
- Daily
bread counts
- Food
preparation including bread and cookie baking
- Complete
weekly and monthly stock takes
- Ensure
stock control is maintained and rotated
- Receive
deliveries and check in stock
Food Safety
- Comply
with Food Code of Practice
- Ensure
food is prepared and storage and preparation areas are maintained
according to Health & Safety and Audit standards
- Carry
out temperature checks and record as per company process
- Complete
daily and weekly cleaning schedules as per cleaning chart
-
Security & Loss Prevention
- Take
precautions to prevent theft of, and damage to, the stock or store
- Follow
company security procedures and secure cash and stock from loss or theft
- Monitor
and report any suspicious activities
- Document
all equipment malfunctions and follow-up action
Cashier Operations
- Count
end of shift monies and drop in safe
- Complete
administration accurately
Occupational Health & Safety
- Follow
safety procedures to prevent injury
- Provide
a safe work environment for employees and customers
Personal Qualities
- Maintain
high personal presentation in the provided uniform (including black shoes
and correct name badge) SUBWAY® and customer expectations
- Work
as a team member
- Complete
training courses as directed by the Subway Manager
Key Challenges
- Ensure
customers are served in an efficient and friendly manner
- Maintain
high personal standards in both presentation and work habits
- Ensure
that Health and Safety standards are met
- Complete
daily work routines in an efficient and timely manner
Specific Skills
Supervise and co-ordinate activities of staff
who prepare and portion food, Estimate and order ingredients and supplies,
Ensure food service and quality control, Maintain records of stock, repairs,
sales and wastage, Prepare and submit reports, Supervise and check delivery of
food trolleys, Establish work schedules, Additional Skills: Establish methods
to meet work schedules, Train staff in job duties, sanitation and safety
procedures, Address customers' complaints or concerns
Please apply inn person or
Email: jobssubwayX@gmail.com
